Return & Refund Policy
Eligibility
Returns can be requested for delivered orders if the product received is damaged, expired, incorrect, or significantly different from what was ordered. Since most of our products are perishable food items, we recommend inspecting your order as soon as it arrives.
How to Request a Return
- Go to My Orders and open the relevant order (available once its status is Delivered).
- Click Request Return and describe the reason.
- Our support team will review the request and get in touch with next steps.
Refunds
Approved refunds are credited back to your original payment method, or as UD Thatha Wallet credit for faster processing, within 5–7 business days of approval.
Non-Returnable Items
Opened perishable items, and products without visible packaging defects that were correctly delivered, are generally not eligible for return.